support
bit10 provide a full range of website maintenance services.
Building any new website or application is a significant investment in time and capital for any company. Supporting that site can be just as challenging, no matter how large your staff or budget. In today’s ever changing marketplace almost every company is looking for complete customer care that extends beyond routine support to full call ownership and managed response.
bit10 maintenance and support agreements are fully customisable to suit individual customers' response time requirements. Options include 2 hours, 4 hours, or next business day and so on. We also offer 24 x 7 x 365 days mission critical support and business continuity services, which is support by our dedicated support website.
bit10's Online Support System features:
- real-time call information can be logged, updated and managed
- easy and secure access to the system via the Internet
- ability to log and track the progress of any and all requests for support
- feature-rich software and includes a wide variety of reporting functions
Andrew Ayriss, Solutions Support Developer.
