service status

This page details any planned service outages or known service issues with the bit10 ltd. network and service infrastructure. This includes service provision to co-located client servers and provision of networking and connectivity services to clients.

If you are experiencing service difficulties, please check this page to see if it is a known/planned interruption.

planned service outages

• 03/11/2006 12:00 - Possible service interruption to WarwickNet customers

To improve the performance of our external network circuit, BT engineers will be carrying out some maintenance work and a series of tests to our external network configuration. These will be conducted during Tuesday, 7th November 2006 between 9:00am and 6:00pm. We do not anticipate any major interruption to services as a result of this work, however there maybe some slow network connectivity and the period of work scheduled should be considered "at risk".

If you are experiencing some major issues please contact our support team on +44 (0) 24 7685 3222, by email at support@bit10.net or via our Support Site at http://support.bit10.net .

known service issues

There are currently no known service issues.

service history

• 22/09/2006 09:00 - Possible service interruption to WarwickNet customers

To improve our resilience and the performance of our network services, a number of changes are being made to our internal network configuration. These will be conducted during Saturday, 23rd September 2006 between 9:00am and 9:00pm. We do not anticipate any interruption to services as a result of this work, however the period of work scheduled should be considered "at risk".

If you are experiencing some major issues please contact our support team on +44 (0) 24 7685 3222, by email at support@bit10.net or via our Support Site at http://support.bit10.net .

• 24/08/2006 09:00 - Possible service interruption to WarwickNet customers

Due to the recent electrical storms over the Coventry area we experienced an interruption in service to our bandwidth customers in the Vanguard Centre on the University of Warwick Science Park.

On Friday 25/08/2006 between 13:00 - 16:00 our engineers will be carrying out some major improvements to the connectivity resilience service.

We are anticipating a maximum of 5 minutes interruption to service.

However if you are experiencing some major issues please contact our support team on +44 (0) 24 7685 3222, by email at support@bit10.net or via our Support Site at http://support.bit10.net .

• 21/08/2006 09:17 - Service interruption to WarwickNet customers in Vanguard Centre

  Following the recent electrical storms over the Coventry area we experienced an interruption in service to our bandwidth customers in the Vanguard Centre on the University of Warwick Science Park.

  The fault was traced to a failure in the physical fibre connection to that building. Our engineers rectified the fault and resumed service early on Monday morning (21/08/2006).

  If you are still having problems please contact our support team on +44 (0) 24 7685 3222, by email at support@bit10.net or via our Support Site at http://support.bit10.net/ .

• 27/06/2006 13:20 - Internal Server Configuration
  All server configuration changes have now been successfully completed. The 'at risk' period is over. If you are still having problems please contact our support team on +44 (0) 24 7685 3222, by email at support@bit10.net or via our Support Site at http://support.bit10.net/ .

• 26/06/2006 17:03 - Internal Server Configuration
  All configuration changes have now been successfully completed. The 'at risk' period is over. If you are still having problems please contact our support team on +44 (0) 24 7685 3222, by email at support@bit10.net or via our Support Site at http://support.bit10.net/ .

• 21/05/2006 16:00
  All planned changes to the network services have now been successfully completed.

• 20/05/2006 - 21/05/2006 09:00 - Internal Network reconfiguration
  To improve our resilience and the performance of our network services, a number of changes are being made to our internal network configuration. These will be conducted over Saturday, 20 May 2006 to Sunday 21 May 2006 between 9:00am and 9:00pm. We do not anticipate any interruption to service as a result of this work, however the period of work should be considered "at risk".

• 20/03/2006 11:23 - Macromedia Contribute access to customer sites
  Earlier problems with customer access to Macromedia Contribute sites have now been resolved. All customers affected have been contacted.

• 20/03/2006 09:41 - Macromedia Contribute access to customer sites
  A small number of customers who use Macromedia "Contribute" to maintain their web sites are currently experiencing problems connecting to their sites to update them. We are aware of this issue and are currently working to resolve it. All customers affected will be contacted by our Support Team as soon as a fix has been identified.

• 17/03/2006 15:34 - Coventry power outage
  The Canley area of Coventry, including our offices on the University of Warwick Science park, lost power between 8:00am and 8:54am on Friday, 17 March 2006. Unfortunately, the period of power loss exceeded the capacity of our battery backup supplies and a number of services had to be shut down pending reconnection of the supply to the area. All systems have now been re-powered and all services are now restored. If you find you are still experiencing problems please contact our Support Team , tel. +44 (0) 24 7685 3222. Many apologies for any inconvenience caused by this, however unfortunately the events leading to the power loss, and indeed the restoration of power were beyond the control of bit10 ltd.

further information

For information about the current status of the systems and services provided by bit10, or to report a problem or request support, please contact our Support Team on +44 (0) 24 7685 3222, by email at support@bit10.net or via our Support Site at http://support.bit10.net/ .

Last Updated (Tuesday, 24th April 2007)